This Cancellation Policy governs the cancellation of product orders and service bookings made on The River Kart website (https://theriverkart.com/). By placing an order or booking a service through our website, you agree to the terms outlined below.
1. Product Order Cancellation
Users may cancel a product order only before the order status is marked as “Out for Delivery” or “Dispatched.” If a cancellation request is received within the permitted timeframe, the order will be canceled, and the refund will be processed in accordance with The River Kart’s applicable Refund Policy.
Once an order has been dispatched or is out for delivery, it cannot be canceled.
2. Service and Appointment Cancellation
The River Kart acts as a platform to facilitate connections between Users and service providers, including professionals and registered practitioners, where applicable. Once a service or appointment is booked and confirmed, the concerned service provider is notified to deliver the service at the agreed date, time, mode, and location.
The River Kart shall not be held responsible or liable for any deficiency, delay, rescheduling, or cancellation of services arising due to the unavailability of the service provider.
Once a service or appointment is confirmed, no refund shall be issued in the event of cancellation by the User.
However, in exceptional circumstances, The River Kart may, at its sole discretion, offer a full or partial refund if:
- The service provider becomes unavailable, or
- An alternative service provider is arranged.
The decision of The River Kart in such cases shall be final and binding.
3. User Support and Grievance Redressal
For any queries, concerns, or complaints related to cancellations, refunds, or services, Users may contact us through the following channels:
- Phone: 9873302836
- Email: contact@theriverkart.com
Our support team is committed to addressing and resolving User concerns in a timely and efficient manner.
